Customer Relationship Management
CRM VTENEXT
CREATE A STRONG ANDINDISSOLUBLE
RELATIONSHIP WITH YOUR CUSTOMER
AUDACE is a work philosophy that places the customer and his satisfaction at the center of the final interests of each company sector. The deep knowledge of the customer and their interactions with the company forms the basis on which to build organizational development and business growth.
MIKALINE PROPOSES THE AUDACE PHILOSOPHY ON THE CLOUD CRM VTENEXT PLATFORM, ABLE TO MANAGE THE RELATIONSHIP WITH THE CUSTOMER IN ALL PHASES OF THEIR "JOURNEY" IN THE COMPANY. A "SUITE" OF SERVICES WITH REMOTE TELEPHONE OPERATORS ABLE TO FOLLOW AND DETECT ALL THE EXPERIENCE LIVED BY THE CUSTOMER IN EVERY POINT OF CONTACT WITH THE COMPANY CAN BE FOUND IN THE VTENEXT CRM PROPOSED BY MIKALINE
WHY ADOPT THE AUDACE MODEL ON THE CRM VTENEXT PLATFORM?
The AUDACE philosophy on the VTENEXT CRM platform provides essential information in real time on customers, business processes in progress, the work of employees, and on process and performance trends, therefore allowing management to make decisions.
The AUDACE model on the VTENEXT platform serves to give a working method, placing the customer and their needs really at the center of attention.
AUDACE fights entropy and the disorder which is physiologically generated by practices handled manually on paper.
THE AUDACE MODEL OF MIKALINE ON THE VTENEXT
PLATFORM FUNDAMENTAL PREROGATIVES
The IT application: the AUDACE Model on the CRM VTENEXT platform resides in the cloud and allows you to eliminate the cost of infrastructure because it does not need to be installed on a PC or on the company’s local server, allowing you to have everything under control even remotely.
• Flexibility: each company has its own philosophy and organization and that is why our success is based on the “pluses” of personalization and customization that we offer on CRM VTENEXT, in order to optimize the related internal processes to companies belonging to every industry sector.
• The CX (Customer Experience Management) task: The added value that differentiates the AUDACE model on the CRM VTENEXT platform is the possibility to use a remote contact center integrated with the CRM where for each company that commissions Experience campaigns from us, we provide highly specialized operators for quality checks, up-selling and preventive awakening actions.
All of this, of course, adapted to the needs of the campaign and the company.
Our AUDACE philosophy on the CRM VTENEXT platform was designed and built in compliance with the new European regulations on Privacy (GDPR Compliance)
OUR CRM’S PURPOSE
From an operational point of view, AUDACE is an essential IT application for:
The management of customer records
The management of the history
The management of customer needs (opportunities, quotes, sales, after-sales, quality check, evaluation of experiences, intervention tickets)
Calendars
Management of reports (tickets or complaints)
Employee control
Verification of internal processes
Reports
