CUSTOMER EXPERIENCE
Our mission is to spread the importance of managing customer experience when interacting with companies, as a starting point for a new approach to the market.
OBSERVERS AND MARKET RESEARCH
We follow continuous research observatories for several newspapers and for many companies
SPECIAL CUSTOMER EXPERIENCE FOR FINANCIAL PROFESSIONALS
Take stock of the impact the RELATIONSHIP with your clients has on the RESULTS of your business.
AUDACE SURVEY is the system for the experience management of investors.
FIND OUT WHAT MIKALINE CAN DO FOR YOUR BUSINESS
CUSTOMER EXPERIENCE MANAGEMENT
The central core around which Mikaline’s strategic and operational interventions revolve is formed by the detection of the customer’s sentiment and the management of the experience in interacting with the company (Customer Journey).
Through a team of specialized professionals, we successfully intervene in the protection and development of your business.
FINANCE
Over time we have developed a profound experience in the financial sector, supporting the professional development and growth of work performance for Financial Advisors, Private Bankers, Wealth Managers, Network Managers, District Managers.
We offer Customer Experience Management interventions for Securities Firms, Asset Management Companies, banks and organizations in the financial world.
TRAINING
Mikaline offers individual and group training modules aimed at spreading methods to improve the management of the relationship with the final customer. All interventions are adaptable to each merchandise sector, and through our Case History we are able to display, in a tangible and measured way, the existing correlations between the improvement of the relationship with the customer, the gratification of the sales network and business results.
Blog e News
La Leadership nei processi di trasformazione digitale
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L’esperienza del cliente al servizio del settore Finanziario
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Dalle quattro “P” del marketing tradizionale al “Customer Experience Management”
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