"Think like a customer. "
(Paul Gillin)
THE NETWORK
Mikaline LTD is part of the “Intercompany Group”, a NETWORK of companies legally autonomous, which offers Contact Center services (traditional and advanced), integrated with high-tech solutions for the automated management of the relationship and services to the customer base corporate. The whole network has more than 4,000 operator stations in Italy.
The companies of the Network provide outsourcing services in the areas of Customer Experience Management, of Customer Service, in recovery and prevention of abandonment, of the phone collection as well as in the management consulting, in training and configuration on VTENEXT CRM platform for big players.
‘Distribuzione Italia’ LTD was founded in 2005 as a structure specialized in Telemarketing and Teleselling services, acquiring over the years an increasing experience in TLC and entertainment sectors.
Youtility Center LTD is a leading company able to provide effective contact center solutions and a wide range of inbound and outbound services as well as automated chat services on software platforms with semantic interpretation, of the highest technological level
Gruppo Distribuzione JSC is the leader of the network with Contact Center activities on traditional inbound and outbound services and / or integrated with the most advanced functions of computer systems; the broad strategic and planning vision make Gruppo Distribuzione JSC a pole of national and international reference in its sector.
PROATTIVA LTD was born in 2013 as a contact center that focuses on the loyalty and specialization of telephone operators. Proactive LTD offers a varied experience in management of outbound activities such as customer surveys experience, market research, opinion polls, and the Phone Collection.
MY WORLD LTD is a company with decades of experience in the sector of technology and telecommunications. The business goal is to propose and supply products of exclusive technological brands, in order to give value to the customers’ offer. The synergy with the Brands proposed, combined with continuous internal engineering update, allows My World LTD to be a competent interlocutor from the mid market to the top enterprise.
