“Coming together is a beginning. Keeping together is progress. Working together is success.”
(Henry Ford)
MANAGEMENT CONSULTING
Mikaline is a management consulting firm offering Research services and Market and Management Consulting.
The “Customer Experience Management” (cx), is the load-bearing fulcrum around which most of the consulting interventions that we offer to the market revolve around.
Our Mission is to make our clients’ customers live memorable experiences.
WHAT DO WE DO?
Our Management Consulting aims to optimize internal efficiency of companies working on processes and operating procedures; we place ourselves alongside managers and entrepreneurs and we help them find the most suitable solutions for achieving the pre-established objectives.
1
We protect a company's customer base from competitor aggression
2
We prevent dropouts by monitoring signs of customer dissatisfaction during and after their customer journey within the company
3
We work to improve relational processes on all company touch points to improve experience
4
Through the CX models we favor organizational evolution, process re-engineering and business growth through the improvement of engagement and retention commercial techniques<br />
5
We study and develop strategies to improve company performance
6
We carry out management control
7
We develop economic and financial projects for companies
8
We develop organizational proposals for the marketing area of companies
9
We formulate proposals to improve the efficiency of the processes
10
We analyze economic data or information